Returns
Your satisfaction is our primary concern and will do our best to satisfy every one of our clients to the best of our ability. We trust that our customers will be honest and forthcoming with any problems that may occur. Due to the nature of the work that is custom made for you, we do not offer refunds. We will attempt to resolve all customer concerns. We do our best to check our products before shipping. We do not refund for damages caused by the customer.

Upon receipt of your order you must inspect the order and report any damage to the carrier within 24-48 hours. Shipments damaged during transit must be claimed with the freight carrier directly. All shipping packaging must be kept and you are responsible to call the carrier, inspect the damage and file your claim. All shipments are insured.

Privacy Notice
Privacy is extremely important to us.  The personal information you share with us will never be shared with any other company.  The information we collect is necessary in order for us to offer you special savings and discounts, newsletter information, and previews of new arrivals. 

Secure Online Ordering
Orders placed from our website are completely secure. All online transactions are handled with industry-standard 128-bit SSL encryption. SSL technology encrypts (scrambles) all personal data including your credit card information to ensure your information remains private and safe.

Shipping and Handling
Shipping charges are calculated by address and can be determined on the checkout page.

Our normal shipping method is standard UPS ground service within the United States. Packages are shipped from California. (Please be sure to provide a street address because UPS will not deliver to a post office box.)  If package is left at the door, it will be the customer’s sole responsibility to ensure receipt. By The Letters assumes no liability for packages left at the door.

Please note, time in transit is in ADDITION to the processing time. Processing time is the time when you submit your order to when the item leaves the warehouse. Shipping time is the time when the item leaves the warehouse to when the item arrives at your door.

Once your order is shipped, it generally takes 1 - 5 business days in transit via UPS ground. Orders are shipped from California to all 50 United States. Additional shipping charges may apply to orders shipping to Alaska, Hawaii and Puerto Rico.

Once the item has shipped, you will receive an e-mail with confirmation of shipment and tracking number. This way you may track the status of your order.